ZAIN Fiasco

29 02 2008

Posted By Yousef


I walked into a Zain branch today with dark clouds hovering over my head, I wanted to complain. I wanted to make, whoever ignored the phone and let it ring forever, Suffer the wrath of an annoyed customer! All I wanted was to ask if they had eGo Devices in stock and nobody was picking up! But I decided to finish what i came for first, then do the complaining. So, I went took a number (#222) and waited inline. There was a very huge group of people (taking up all of the waiting area) ahead of me and only 1 hour left for the branch to close.

I waited for 45 minutes and still the board read 221, my number was 222. more than 45 minutes have gone by and that board still showing the same friggin number! I saw the lady at the desk and she was NOT busy and to make matters worse, she stood and started walking away from her desk. She talked on the phone, walked around, chatted with her friends. I wanted to yell at something. There was a guy with a ZAIN badge walking around making sure everything is running smoothly. “AHA!!” I thought.

Me: Excuse me! I’ve been waiting here for more than 45 minutes now and i’m still waiting for that number to change! i’m holding the number next to that one!
Him: ok ok.. no problem, let me…
Me: You can’t treat customers like this! i’ve been calling this branch for hours and no one answers! and now you make me wait for almost an hour here!
Him: whats the number you’re holding?
Me: 222!
Him: But Sir? We’re on 225 now.
Me: whah? where??? that board is showing 221!
Him: thats just the desk’s counter, and the lady is taking a break. we have many other desks and they’re still taking customers.
Me: err… uhhh… well you should’ve put a bigger board!
Him: we have a bigger one, its right —> there.
Me: oh.. hmm… aa…. :mrgreen: *looks around for the nearest black hole*

Moral of the story: Look around before you open your big mouth. Or better yet, STAY QUIET!!




10 responses

29 02 2008

this story should be read or at least forwarded to LOCO .. ๐Ÿ˜›

29 02 2008

i got one i dun need… tabi??? i only used it for 20 days… i got the box and everythin

29 02 2008
The Aggressor

I’d still complain if i were you. Queue signs should be the most visible sign around the branch, not the biggest! I hope you called again and registered your complaint, because the call centers are always recorded and studied by the Quality Assurance people, just like the branch signs and service levels.

29 02 2008

moods I’m sure MR loco will read this post ๐Ÿ˜›

blasha ๐Ÿ˜ฅ I already bought one! ehe2 ehe2

29 02 2008

zeeen gool awal… ask around….. malti 6ay7a eb chubdi!!!!!!!

29 02 2008

The Aggressor hmmm.. You know what? Might as well! ๐Ÿ˜€

blasha ams 6arat 3alay ilfekra i9eb7 o sharaita bilail! mamdany i look around ๐Ÿ˜€ but thanks blasha! matga9reen ๐Ÿ˜€

29 02 2008

wen awadeeha el matga9reen,,, ha?? :@


3al baraka inshalla ๐Ÿ™‚

29 02 2008

looooooooool ๐Ÿ˜› nafsi ams!!!! ga3at a9aree5 elb Chiliโ€™s agoola WHERE IS THE DIET !!!!! chan egooli ( KAHO YAMEEK ANA 7A6A 9ARLI 10 MIN ) LOOOOL 3ad endegart wa masheet.ha ๐Ÿ˜› ( hard lak you and I ) ๐Ÿ˜›

29 02 2008

Ee zahbeen 7ag lihwash! *tsk tsk tsk*

29 02 2008

blasha LOL ibarik feech o 7aggich 3alay! ๐Ÿ˜›

loco FASHLA! lol bs 3ad inta.. KILISH mo ‘3areeba 3alaik! ๐Ÿ˜›

7zaya shiftay shloon? infashil ๐Ÿ˜ฎ

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