NBK Canceled My Visa Card

20 03 2008

Posted By Yousef

nbk_kuwait_bank.jpg

I just got off the phone with NBK. they cancelled my Visa card coz “I have no stable source of income.” I don’t blame them, its the central bank’s rules (i used the word central twice in one day.. Yipppeee!). Anway, I began thinking of all the lovely times i spent with my credit card.. when it hit me!! I have money in there! a week or so ago i wanted to buy my laptop off apple.com so I went and put 800 kd in my credit card. and now its cancelled! Grrr

The guy from NBK put me on hold for a total time of 10 minutes and finally came back to tell me that I should go to my branch, take a credit card statement then go to NBK’s main branch, give them the statement and ask for a refund “it should take around 3 days from the day you ask for the refund.” And i should do all that on sunday coz they’re closed for the holiday today & the whole weekend.

I’m hating NBK at the moment.

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19 responses

20 03 2008
Many Credit Card Options » Blog Archive » NBK Canceled My Visa Card

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20 03 2008
Credit Cards » Blog Archive » NBK Canceled My Visa Card

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20 03 2008
loco

alla yaster 3ala visaty :S

20 03 2008
Yousef

ee galy il NBK guy ina they’ll cancel kil il credit cards 7ag ily ma3endehom ma3ashat.

20 03 2008
DrT

Noticed that you’re a fellow mac user and I thought u mentioned that u ordered from apple.com using a non-US credit card? or did my ears (eyes to be accurate) deceive me? :p i tried a zillion ways to order using local Kuwaiti bank credit cards, both online and physical cards, as well as an epassporte visa, paypal and even a UK credit card but to no avail..I keep getting the msg that I need a US issued card to do that! I have an apple tv and wanna get the new itunes HD rentals thing but i cant without a us card :/

I’m ending up getting friends/family in states to order stuff for me but it would much nicer if I can order at my luxury with my own stuff (qathait-hom u see :p)

Nice website and keep up the good work 🙂

20 03 2008
Kha

They suspended my internet account too. Now they are asking me for an e-pin which I have to wait 3 days for after Sunday. Plus I have to go pick it up from the Dahya branch even though I explicitly asked the new branch in my area that I want all documentations sent to the closer branch but all the customer service personelle just dismissed my request.

Bastards are pissing everyone off!!

20 03 2008
Jacqui

I don’t have my salary transferred there and they had given me a card with a limit of 400KD. However they dropped the limit to 250KD over the past 2 months, and recently I got a message saying that the limit is down to 220KD but it’s still active and my salary is still not on that bank.

21 03 2008
7san

What?! I have a credit card in the ahli bank o no salary, will they cancel it as well!??!

21 03 2008
Mohammed

Dear All:
i am one of the NBK Hala Watani Agents
i am not defending my organization but it is only about clarifying fetal points.
the misunderstanding is regarding that, there is a memo has been published to all banks in kuwait as the customers should not cross with their liabilities of 50% from their monthly salaries, that recently the credit card has been added to these liabilities.
on the other hand the credit cards has been recently added to these liabilities.
also the customer that has no fix salaries on the bank they can not issue any credit lines throw these banks. minores are not allowed to get any credit what ever garanties they can provide.
so do not blame NBK or any other banks for this inconveninte, blame your centrel bank of kuwait
regards

21 03 2008
Yousef

DrT well i’m sorry to tell you, but your eyes DID infact deceive you 😀 you see, i went and transfered the total amount of the laptop into my credit card, but it wasn’t accepted by apple.

I’m trying to find a way to buy songs off iTunes, but there are NO way unless i travel to the US and get me one of their credit cards. its a major ugh situation I know. (latqeth ur friends/family tara fashla 😛 )

Kha NBK has not been up to its standards recently. I love NBK but i hate to say that their customer service is making it very hard for me to continue loving them 😛 me hate nbk at the moment.

Jacqui They did this little limit trick with me over the last 2 months. i think they’re just setting the scene for a total cancelation.

7san unfortunately yes 😦 I think it applies to all the banks in Kuwait. (see Mohammed’s comment for further clarification).

Mohammed Thanks for the clarification. I already mentioned that its the central bank’s rules and not NBK’s. But you failed to read my post properly and see what i’m complaining about.

NBK has canceled my visa credit card with money in it. i had some money in the card before it got canceled. and now when i asked them about the money, they told me that i need to make 2 visits, one to my branch and one to the main branch, just so i could get my money back. thats the problem here. thats why everybody is hating on NBK. and by everybody I mean bloggers. I’ve read 2 different stories about how NBK cancels credit cards and annoy customers when you don’t refund their money.

I hope you read this and get my point. AND do something about. 🙂 thanks for taking the time anyway.

21 03 2008
Jacqui

Check out the American Express Gold card offered at Gulf Bank its likely acceptable anywhere and everywhere

21 03 2008
Yousef

Jacqui those Amex cards aren’t accepted either coz they’re issued in Bahrain or Kuwait.. Mishary tried them, same problem. if the card was not issued in the US, whatever the card name is, chances are it won’t be accepted in Apple.com.

21 03 2008
Jacqui

Interesting well my American Issued Debit Card always comes in handy at times like these 😛

22 03 2008
Mishary

Yousef tara Amex malty accepted in Apple.com ” remember the iPhones? all of them are from Apple.com direcly.

22 03 2008
Yousef

Jacqui mind if i use it sometimes? 😛

Mishary Yes I do remember the iPhones. but we’re not talking about the iPhones here, we’re talking about iTunes. buyings shows and songs off iTunes is not possible with Kuwaiti and bahraini credit cards.

now about the iPhone, The iPhone was not hard to get with Kuwaiti Visas. it doesn’t matter actually if its an Amex card or an NBK visa. coz apple was randomly rejecting people with non US credit cards.

22 03 2008
Mishary

Yousef la el iTunes salfeta ghair .. even if you’ve got a US based credit card you will get rejected, do you know why? coz iTunes now is accepting by ur IP address they know ur an arabian or outsider from ur IP address. so i think now a US credit card is useless in Kuwait.

“Yoba ghaseb mayabonaaaaaaaaaa!!!” 3ayazna ensa7el fehoom mayaboon! 😛

22 03 2008
Yousef

la wallah mobshaarah!!!!!!!!!!!!!! 😥

22 03 2008
Mishary

Yousef walla this is what i was told by Apple store when i was in the US.

22 03 2008
Jacqui

You know what I should test it out in iTunes. Test out my cards.

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