Review: DHL @ Home Service

2 04 2008

Posted By Yousef

dhl-logo.jpg

I wanted to review DHL’s @ Home forwarding service for over a week now, but I waited until my first 3 packages got to Kuwait so I can get a sense of DHL’s speed and their delivery patterns.

I ordered 3 packages, 1 of them was a laptop for a friend. The laptop took 12 days to arrive in Kuwait’s customs. The other packages, one took 12 days and the other took 8 days. Keep in mind that I start counting once they are delivered to my US mailbox, which is checked twice a week, every monday and thursday. Once the shipments arrive in Illinois in the mailbox, you’ll feel like you’ve been disconnected from the package until it arrives to Kuwait.  There is no tracking number and no site to monitor the progress. You just have to wait. It can get frustrating as you wait and have no idea about your package status and its whereabouts. You may however call DHL in Kuwait and ask about it.

Now, my cousins had a different kind of experience with DHL’s @ Home Service. I learned that  DHL once misprinted the value of one of the packages which contained a couple of PC games and printed an extra zero, causing my cousin to pay around 45kd as tax for a package not worth that much. While my other cousin told us that they do not use DHL throughout the route to Kuwait. They use other company to deliver the package from illinois to Bahrain, then use DHL to deliver the packages from Bahrain to Kuwait.

First impressions can make or break a company nowadays. DHL should know that by now. Having no advantage over other competitors and no site to go with the service is not helping at all. What would make anyone leave their current forwarding service and join DHL? What will motivate them? At the moment, the answer is Nothing.

Having said all that. I think its still too premature to make a real judgment as to whether I’d continue using DHL for my online shopping or if I would go back to the miserable Aramex. They both, up to now, are doing a job that leaves much to be desired. But DHL being the company that it is, makes me a bit more hopeful for a real improvement. And with Sarita on board, it actually makes it worth giving it a chance.

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10 responses

2 04 2008
Ahmad

My experience with them is just as bad:

1. No tracking, even though we’re supposed to be dealing with DHL.
2. ALL my packages were stopped in customs and were required to pay a fee (nothing less than 10-15 KD).
3. Packages stop in Bahrain in their route to Kuwait which causes big delays in deliveries.
4. This is a big point, they don’t charge you by weight only. They use the volume of the package. So one of my packages (a small box) weighs 3lb but it was charged as 5KG which if you calculate it is four times the weight.

You’re basically not dealing with DHL and putting the DHL name on the service can be very misleading.

Highly Unrecommended. I’m not using them anymore. Aramex is heaven compared to this.

2 04 2008
Mr. Solutions

Yousef & Ahmad I fully agree with you Gentlemen I’ve faced almost the same with DHL 2 packages took around 12 days to reach Kuwait one of them were transfered to Ministry of Health because the shipment contains a beauty supply items and still I have not yet received it and the other package contain the same items but they made me pay 8KD for custom clearance (as they said) and not transfered to MOH although both shipments containing the same items.

2 04 2008
Я

Have you tried ushopweship.com?

Aramex sucks in my opinion, been with them for years and after 2 arguments I finally stopped using their services.

2 04 2008
Hamad

finally, we may conclude that aramex is No.1 compared to all the services available.

DHL = expensive + no tracking

ushopweship = no tracking (u must e-mail them do know, and most of the time they ignore the emails)

aramex = tracking/normal pricing.

2 04 2008
Bashar

First, DHL hired ex-Aramex Shop & Ship employee, which stole email contacts from Aramex database and started spamming us with their ads

Now I read DHL have no tracking! 12 days is too long. I’ve never had wrong price printing from Aramex. Looks to me like an easy choice.

Thanks a lot for sharing your valuable experience with us.

2 04 2008
pligg.com

DHL @ Home Service Review

DHL recently entered the virtual US shipping address forwarding to Kuwait business and want to chase up with Aramex. This is the first thorough review I’ve read.

Note that ex-Aramex employee moved to DHL and started contacting Aramex customers she de…

2 04 2008
Touché

Is that THE Sarita that used to be working for Aramex a couple of years ago?

This is a non biased, comprehensive and informative review, thanks a lot.

I’m not with Aramex as I had my share of arguments with them, but relatively they are doing a good job and gained good experience to this category.

2 04 2008
Bojacob

Thanks for the review. I’ve been wondering if they’re any better than the competition. I guess I’ll stick with Aramex after all.

3 04 2008
Yousef

Ahmad thats a bad experience! but how did you know about their route and the Bahrain stop?

Mr. Solutions I really wanted this company to be good, just to save us the Aramex and ushopweship hassles. 😦

Я I didn’t use ushopweship personally but many friends have and they’re not saying good things about it either..

Hamad But Aramex make up their own prices sometimes.. I heard sa3at ibogon ashkara lol INM told me so.

Bashar Aramex is like an old ugly shoe. its ugly, its old but you’re comfortable using it 😛

Touché Yes! that Sarita! 😀 and thanks 🙂

Bojacob you do that, atleast until DHL get their ish together.

20 04 2008
MJKOUT

DHL@Home still needs miles of improvement.
my package is in Kuwait ( after about 2 weeks since it arrived to my US box ) now its still in customs as i’ve been told.
Still need a tracking system, time to be shipped to Kuwait has to be reduced unless the shipping method was on camels..

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